Returns & Exchanges

At Palmetto Moon, we want you to love your Southern-inspired style. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of the original purchase date.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in original condition, unworn, and unwashed with all tags still attached to qualify for a full refund or exchange.

• 2.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back and print your prepaid shipping label.

• 3.
  Pack and Ship

  Securely package your items in the original shipping box or a similar mailer, attach the prepaid label, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, please allow 5-7 business days for your refund to be processed back to your original payment method.